This page lists the most frequent calls to our support line for user training. It also ranks the difficulty rating, between 1 for easy and 5 for the most challenging, and the amount of time is also ranked, from 1 for a quick fix to 5 for something more time-consuming. Why not bookmark this page for quick access? If you need further help, call us on 0845 313 0233.

1) How do I backup FLEX?

Difficulty: 1 - Time: 1. Depends on the size of your database.
Link: How Do I Backup FLEX?

2) I need to update my reminder letters. How do I do this?

Difficulty: 2 - Time: 3. Depends on how much altering you wish to do. 
Link: How Do I Update my Templates?

3) How do I archive a stock item?

Difficulty: 1 - Time: 1. 
Link: How Do I Archive an Item?

4) I need to alter my diary setup. How do I do this?

Difficulty: 3 - Time: 2. Depends on how much altering you wish to do. 
Link: How Do I Build My Diary?

5) How do I access part of the system that isn't available?

Difficulty: 1 - Time: 1. You may need to ask a manager to help you with this.
Link: How Do I Manage what Staff can see?

6) What do the little letters mean by Patient Names?

This is your list of Active Patients

7) How do I remove a GOS Entitlement for a Patient?

Difficulty: 1 - Time: 1.
Link: How Do I Add / Update GOS?

8) How do I top up my SMS account balance?

Difficulty: 1 - Time: 1.
Link: How Do I Top Up My SMS Account?  

9) How do I mark receipts as collected?

Difficulty: 1 - Time: 1.
Link: How To I Mark Receipts As Collected?

10) I need to complete my NHS Voucher return. 

Difficulty: 2 - Time: 2.
Link: Voucher Reports