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How Do I Refund a Payment?

This is a two-step procedure: we credit an item and refund a payment. If you haven't already, please see How Do I Credit An Item?

To Refund a payment...

Double click the payment you wish to refund on the till receipt.
Enter your staff pin number when prompted. (Ability to do refunds is controlled by staff roles)
Select the Refund option from the pop up menu.
Enter the amount you wish to refund in the refund box, and select the method of refund (normally the initial payment method)
Click Process

The refund is then applied to the till receipt.

See also
How Do I Create A New Receipt?
How Do I Search For A Receipt?
How Do I Sell An Item?
How Do I Add NHS Vouchers?
How Do I Take A Payment?
How Do I Apply A Discount?
How Do I Credit An Item?
How Do I Delete / Void An Item?
How Do I Change The Price Of An Item?
How Do I Check a Price?
How Do I Sell Multiple Items?
How Do I Print & Email Receipts?
How Do I Enter Petty Cash?
How Do I Cash Up?
How Do I Unlock A Receipt?
How Do I Change The Voucher Authority?
How Do I Mark Receipts As Collected?
How Do I View Cashing Up Reports?