This is a two-step procedure: we credit an item and refund a payment. 

To Credit an Item / Items...

• Double click an item you wish to refund on the till receipt.
• Enter your staff pin number when prompted. (Ability to credit items is controlled by staff roles)
• Select the Credit option from the pop up menu.

All items which can be credited will then be listed in the pop up menu. 

• Tick the credit box for all items you wish to credit.
• Click Apply once all of the appropriate items have been ticked.

Please look at How Do I Refund a Payment? next